Frequently Asked Questions

How does delivery work?

We offer local delivery on the following days, to the following areas:

Wednesdays: Goleta, Hope Ranch, Mesa

Thursdays: Montecito, Summerland, Carpinteria

Fridays: Downtown Santa Barbara, Upper State, Mission Canyon/Riviera 

Our website will automatically calculate your delivery rate & day upon checkout, based on your zip code. Simply select "Delivery" during checkout, and provide us with your delivery address and a gate code if applicable. We'll be there between 2:00 -4:00 pm in the afternoon of your designated day!

Thanksgiving Week Delivery ~ Please note, we will not be able to take any orders for delivery after Sunday, 11/22 but you can of course still place an order for pick-up on either of the days below.  

Tuesday, 11/24: Goleta, Hope Ranch, Mesa, Upper State, Downtown SB

Wednesday, 11/25: Mission Canyon/Riviera, Montecito, Summerland, Carpinteria

How do I pick up my order? 

When you arrive to pick up your order, come to the front door and someone will be there to help you.  If no one is there or you would prefer to stay in your vehicle, simply give us a call at (805) 965-0318 and we'll bring your order out to you!  If the line is busy during business hours, it's only because both our phone lines are in use so just wait one or two minutes and give us another ring.

Do you still offer catering?

We currently offer several platters from our catering menu which are available to order through the website. Select PLATTERS under SHOP in the main menu to view our current offerings!

Will you be closed on Thanksgiving Day?

Yes, we will be closed Thursday, 11/26 for the Thanksgiving holiday. 
Our hours that week are as follows:

Monday: Closed (as usual)
Tuesday: 10AM - 5PM
Wednesday: 9AM - 5PM
Thursday: Closed
Friday: 12PM - 5PM
Saturday: 9AM - 5PM

Can you ship my order? 

For a number of reasons, we are unable to ship product at this time - our apologies!  But we are working to have several of our items available to ship in time for the holiday season.  If you would like us to ship one of our cheese gift boxes, that is something we can still accommodate, but you will need to call us at 805-965-0318 and place the order over the phone.

When are you going to open your doors?

We do not have a date yet for when we will open our doors.  Our issues are the following: we would currently need to limit the number of customers in the shop at any given time which would require hiring an extra staff person to man the door.  In addition, this might also create a line outside at times which we feel will deter a lot of customers.  We also would not be allowed to keep all of our cheeses out on the cheese counter, so it kind of changes the whole experience.  Our hope is that the area restrictions will loosen soon and we will be able to open our doors back up sooner rather than later!

What are you doing to handle the situation around COVID-19?

We made the decision not to allow customers into the shop, as we don’t have the resources to limit the number of people inside. This reduces contact to a minimum, and we feel is the safest option for our employees and customers.

We require that customers wear a mask when picking up orders. Employees wear masks at all times, and wash hands regularly. We have enhanced our sanitation of high-contact areas, and increased the frequency of our everyday sanitation practices. We encourage all customers and employees to be respectful of social distancing guidelines.

We are closely following the Center for Disease Control (CDC) guidelines, and will continue to update our practices to prevent the spread of COVID-19. The health and safety of our employees and customers is our top priority.